Frequently Asked Questions
Here are the answers to the questions we receive most often about lead times, customisation, deliveries and the 3D design service. If anything remains unclear, talk to us.
PRODUCTION TIME
What is the production time for pieces?
Our furniture is made to order and personalised for each client. The average production time is around 90 days and may vary with the complexity of the project, the number of pieces and the time of year.
Are showroom display pieces available for immediate delivery?
Occasionally, showroom pieces are available for immediate purchase. Availability varies with the collection on display; our team can advise you on current models and conditions.
BESPOKE PIECES & CUSTOMISATION
Does Madeira Negra make fully bespoke pieces?
Yes. For those seeking unique solutions, our design office develops furniture created from scratch for the space in question.
Is it possible to customise dimensions, finishes or fabrics?
All our pieces can be customised in dimensions, materials and finishes. We offer a wide range of woods, lacquers, fabrics, technical leathers and premium solutions.
Can you reproduce a piece from a reference or photograph?
Yes, whenever it is technically and legally feasible. Our team evaluates the reference and proposes a bespoke solution that respects the desired aesthetics and characteristics.
INTERIOR PROJECTS & 3D SERVICE
Does Madeira Negra develop interior projects?
Yes. We create complete interior projects for homes and commercial spaces. The service includes moodboards, piece selection, 3D visualisation and technical support until final installation.
How does the interior design service work?
The process starts with an initial meeting and moves through needs assessment, the 3D proposal, any refinements and final implementation. Every stage is guided by our design team.
Do I have to buy Madeira Negra furniture to use the 3D service?
It is not mandatory. In most projects, however, clients choose to integrate our pieces, to guarantee aesthetic coherence and optimised technical execution.
DELIVERIES & ASSEMBLY
Which areas do you deliver and assemble in?
We deliver throughout mainland Portugal. Assembly is carried out by experienced teams, who ensure the correct placement and verification of every piece.
Do delivery and assembly have additional costs?
Costs depend on location, access and the number of pieces. Whenever campaigns or special conditions exist, they are presented at the time of purchase.
Is it possible to schedule delivery for a specific day?
Yes. Our team arranges the most convenient date with the client, according to the planned delivery routes, and gives notice before arrival.
Do you deliver to apartments without lifts?
Yes. The cost may vary with the difficulty of access. Our team assesses each situation individually.
PAYMENTS & ORDERS
How can I place an order?
Orders can be placed at our showroom or through direct contact with the commercial team.
What are the payment conditions?
As a rule, orders require an initial deposit. The remaining balance is settled before delivery. The complete conditions are set out in the commercial proposal.
What payment methods are available?
We accept bank transfer and other electronic methods, upon confirmation with the team.
Can I change an order after confirmation?
In the early stages of the process, changes are usually possible. Once production begins, they may no longer be feasible. The team keeps you informed about the status of your order.
SHOWROOM
What are the showroom opening hours?
The showroom is open Monday to Saturday, from 9:30 to 12:30 and from 14:00 to 19:00.
Can I visit without an appointment?
Yes, you are welcome to visit whenever you wish. For interior projects, we recommend booking in advance, to guarantee dedicated assistance.
Does the showroom display all collections?
The showroom presents selected environments and representative pieces. Some complete collections are available only by catalogue or through a project.
WARRANTY, RETURNS & TECHNICAL SUPPORT
Do the pieces have a warranty?
Yes. All products carry a legal warranty and support after delivery. If needed, the team follows the process from evaluation to resolution.
I received a defective piece. What should I do?
Contact us as soon as possible, preferably with a photograph or a detailed description. Our team will assess the situation and present the appropriate solution.
Can I return or cancel an order?
As pieces are made to order and personalised, it is not possible to cancel or return once production has begun. Showroom pieces follow their own conditions, explained at the time of purchase.
Can colours and materials vary between samples and the final product?
Yes. Subtle variations may occur, due to natural textures, production batches, lighting and the inherent characteristics of wood and fabrics.
Does Madeira Negra offer technical support for architects and designers?
Yes. We work regularly with architects and designers and provide technical support, drawings and specifications.